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Flybe customers are urged to make contact with their card issuers after the airline's second descent into administration since 2019.
Following the announcement of the regional carrier's latest collapse, the UK Civil Aviation Authority (CAA) has provided support and advice for refunds amid widespread cancellations.
A message on the Flybe website confirmed that David Pike and Mike Pink had been appointed as joint administrators of the airline as of January 28, 2023, adding "all flights from and to the UK operated by Flybe have been cancelled and will not be rescheduled."
Read next: Flybe travellers warned 'don't go to airport'
The CAA explained that customers may be protected under Section 75 of the Consumer Credit Act 1974. Those who paid for flights using their credit cards have been encouraged to contact their issuer for further information.
"Similarly," said a CAA spokesperson, "if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules."
Such advice is especially pertinent for customers who made card payments direct to Flybe, according to the CAA, who encourage liaising with issuers or banks rather than the airline themselves.
However, anyone who booked flights through an airline ticket agent also have the option of making contact with whichever agency they booked through.
A CAA statement read: "If you booked your ticket through an airline ticket agent you should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover."
(Image: South Wales Echo)
Alternatively, credit or debit card bookings can be dealt with using a negative response letter, which the CAA have said will be published 'shortly'.
A spokesperson said: "Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim through their card provider.
"Some card providers will ask for a negative response letter confirming the position. Passengers may also be able to make a claim against their travel insurer. The negative response letter will be published shortly.
"Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out.
(Image: Birmingham Mail/Darren Quinton)
"A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK."
Flybe was based at Exeter Aiprort until its collapse in 2019. It has been based at Birmingham Airport since its relaunch last year. Flybe was bought out of administration in 2021.
However, this morning, the UK Civil Aviation Authority (CAA) announced the airline had collapsed again. It urged those with booked Flybe flights not to travel to airports.
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